Book: "Turning Troubles into Problems: Clientization in Human Services" – University of Copenhagen

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28 August 2013

Book: "Turning Troubles into Problems: Clientization in Human Services"

Book edited by Prof. Margaretha Järvinen (Department of Sociology, University of Copenhagen, and affiliated with SFI, the Danish National Centre for Social Research) and Prof. Jaber F. Gubrium (University of Missouri), Routledge, 2013.

The construction of problems
Human service professionals deal with a wide range of problems;

  • child abuse
  • parenting issues
  • elderly care
  • addictions
  • mental illness
  • sexual assault
  • unemployment
  • criminality

These must be constructed as problems for professionals to appropriately respond to them. Human service provision starts from there. But in the everyday experience of service providers and users alike, there is a parallel world of ordinary troubles that remains professionally undefined but real, even when troubles are turned into problems.

Transforming people and troubles into clients and problems
This book brings into view the relationship between these worlds as it bears on the process of clientization — the transformation of people and troubles into clients and problems. Rather than taking the process for granted as many critics do, the book examines the instability of the process on several fronts and highlights its surprising local complexity.

The challenges of clientization
Foregrounding everyday life, the leading idea is that the transformation of troubles into problems is not straightforward and that problems are continually subject to alternative understandings. This poses new what, how, and where questions:

  • What are ordinary troubles and how do they relate to the construction, maintenance, or undoing of serviceable problems?
  • Where is social policy and how does that figure in the front-line work of service provision?

The questions point to the challenges of clientization at the discretionary border of troubles and problems in everyday service relationships.

Useful book for students and academics
With chapters written by an international group of human service researchers, this book is an important contribution to the literature dealing with the construction of personal problems and will be useful to students and academics in sociology, human services, social work and policy, criminal justice, and health care.

Go to the website of the publisher (routledge.com) to read more or purchase the book.

Or visit Academic Books, Øster Farimagsgade 5, DK-1353 Copenhagen K. (academicbooks.dk) where you can also purchase the book.